A faster path to first fill and refills.
Medication non-adherence is a $300 billion burden on society, we have the cure.
Fill the fridge or fill medications is a choice 64% of vulnerable patients are forced to make. We have the SDOH data, outreach capabilities, and expertise to break down barriers and statistically improve adherence rates. Our data-driven approach is so effective that the Validation Institute guarantees performance to drive better health outcomes by increasing medication adherence among a targeted population.
We also work with the nation’s top pharmacies and PBMs to conduct a broad range of targeted and effective campaigns for automating reminders, promoting generics, switching to mail-order options, and more.
Prevent Non-Compliance from the Start
Confidently predict non-compliance risks and conduct barrier-breaking campaigns that address access, costs, and misinformation.
Maximize Campaign Outreach
Integrated multi-channel campaigns drive faster results – automated voice (IVR) calls for refills, text messaging for reminders, and postcards for mail orders.
Raise Your Ratings
Increasing compliance is proven to help increase ratings for adherence quality measures and customer satisfaction measures.
Increase Refill Rates
Deliver engaging messaging that’s been proven to increase refill rates by 85% compared to the unengaged.
Order Payment and Status
Account past due notifications and outreach to inform of prescription order status and address confirmation.
Refill Reminders and Conversions
Outreach to consumers to request they sign-up for auto refill/renewal programs, convert from 30 to 90 day fill or change their maintenance drugs from retail to mail drug fills.
Inform consumers if drugs have been changed or removed from the PBM’s/Plan’s formulary and if any reasonable alternatives are available.
Prior Authorization Notifications
Outreach to consumers to provide them with information on approval, denial, or appeals of their drugs requiring prior authorization.
MTM Program Completion
Required outreach to Medicare members to set-up an MTM appointment with a pharmacist to review their drugs.
eBook: Fast Lane to the First Fill
Learn how to drive medication adherence from the start
8 Barriers to Remove for Driving Medication Adherence
Learn the top 8 challenges members have attributed to the mismanagement of their medications
Medication Adherence: Do This, Not That
Learn what is (and isn’t) working for our clients when it comes to driving medication adherence among their population