A faster path to first fill and refills.

Medication non-adherence is a $300 billion burden on society, we have the cure.
Fill the fridge or fill medications is a choice 64% of vulnerable patients are forced to make. We have the SDOH data, outreach capabilities, and expertise to break down barriers and statistically improve adherence rates. Our data-driven approach is so effective that the Validation Institute guarantees performance to drive better health outcomes by increasing medication adherence among a targeted population.
We also work with the nation’s top pharmacies and PBMs to conduct a broad range of targeted and effective campaigns for automating reminders, promoting generics, switching to mail-order options, and more.

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Prevent Non-Compliance from the Start
Confidently predict non-compliance risks and conduct barrier-breaking campaigns that address access, costs, and misinformation.
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Maximize Campaign Outreach
Integrated multi-channel campaigns drive faster results – automated voice (IVR) calls for refills, text messaging for reminders, and postcards for mail orders.
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Raise Your Ratings
Increasing compliance is proven to help increase ratings for adherence quality measures and customer satisfaction measures.
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Increase Refill Rates
Deliver engaging messaging that’s been proven to increase refill rates by 85% compared to the unengaged.

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Order Payment and Status
Account past due notifications and outreach to inform of prescription order status and address confirmation.
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Refill Reminders and Conversions
Outreach to consumers to request they sign-up for auto refill/renewal programs, convert from 30 to 90 day fill or change their maintenance drugs from retail to mail drug fills.
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Formulary Notifications
Inform consumers if drugs have been changed or removed from the PBM’s/Plan’s formulary and if any reasonable alternatives are available.
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Prior Authorization Notifications
Outreach to consumers to provide them with information on approval, denial, or appeals of their drugs requiring prior authorization.
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MTM Program Completion
Required outreach to Medicare members to set-up an MTM appointment with a pharmacist to review their drugs.
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eBook: Fast Lane to the First Fill
Learn how to drive medication adherence from the start
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8 Barriers to Remove for Driving Medication Adherence
Learn the top 8 challenges members have attributed to the mismanagement of their medications
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Medication Adherence: Do This, Not That
Learn what is (and isn’t) working for our clients when it comes to driving medication adherence among their population
It’s time to activate change.
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