Engage members, improve health and community
We make your members feel like each interaction with your health plan is customized to them.
Leveraging cutting-edge technology and machine learning trained on clinical, claims, social and engagement data, we personalize the experience for your entire population. It’s seamless, almost telepathic — a high tech, human touch experience that delivers the support they need, when they need it, while you get better utilization, more engagement, and lower overall healthcare costs.
Give every member the power to get and stay well.
Built to empower your members to change their lives for good. Our solution helps them navigate their health and wellbeing journey wherever they are on it. By providing a single destination that connects them with the digital health tools and coaches they need, we proactively guide them every step of the way.
Empower members to take control of their wellbeing.
We can predict, with up to 90% accuracy, members at risk of care gaps like overdue aged-based or seasonal screenings and vaccines, and late medication refills — and automatically motivate them to take action.
Ensure members fill and take medications
We successfully close this critical care gap by pinpointing exactly which members are most likely to be non-adherent and mitigating barriers to compliance. Outreach is multi-channel and includes digital touchpoints, automated voice (IVR) calls for refills, text messages and even postcards for mail orders.
Delight members with proactive engagement proven to drive action
We provide a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. By predicting member needs and behaviors, we exceed their expectations (hello, quality scores!) with communications and support that drive immediate action.
“Our partnership with Virgin Pulse has been vital in successful, and impactful, outreach with our membership.”
“Our entire organization is committed to making it easier for people to achieve their best health. This isn’t possible without connecting with members on an individual basis and providing information and access to care, resources and tools in ways that works for them.”
Associate Vice President, Large National Health Plan
Advance total population health for your members, clients and community with a solution proven to drive life-improving outcomes and demonstrable results.
Treat each member like a VIP with a personalized member engagement platform that drives year-round satisfaction and 5-star ratings.
This third-party validated solution is guaranteed to activate members with personalized resources and incentives that more effectively closes multiple gaps.
Significantly boost compliance by proactively engaging at-risk members to break down barriers to fill or refill medications, improving both population health and Star ratings.