Process Manager

Professional Services

Remote, United States

Now is the time to join us! 

Who are you?

The Process Manager will be responsible for overseeing cross-functional coordination of operationalizing incremental product iterations and major product releases involving, but not limited to, Product Management, Commercial Enablement, Client Operations, DSR, Finance, Member Services and Live Services

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Facilitate relationship building and communication with primary stakeholders involved in operational readiness for releases and on-going process improvement.
• Coordinate considerations across product streams, where applicable.
• Manage bi-weekly review of Sprint Release notes with primary stakeholders.
• Manage processes and communications for any beta testing efforts.
• Facilitate internal client-impacting projects on an as-requested basis
• Establish and measure against key performance indicators and metrics
• Identify gaps in process knowledge and help develop standard operating procedures
• Document existing process knowledge
• Implement process management best practices, preferably informed by a certification in or related experience with a recognized program (such as, but not limited to, Six Sigma)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or comparable experience in a related field (i.e., business process or project management).
• A minimum of two (2) years professional work experience in process or project management, preferably aligned to roles in operations, customer service, customer management and/or software implementation.
• A minimum of one (1) year working in a SaaS, wellness, or health/health care industry.
• Preferred certification in a process management philosophy (i.e., Six Sigma). Not required

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Strong sense of organization, planning, and auditing skills
• Proficiency with various software applications, including Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms.
• Ability to navigate a dynamic technological environment.
• Demonstrated organizational skills and attention to detail.
• Ability to work cross functionally with co-workers and subject matter experts.
• Outstanding interpersonal skills, including effective communication skills, both verbal and written.
• Solid analytical and problem-solving skills.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $63,200 - $70,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

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