Documentation Specialist
Professional Services
Tuzla, Bosnia and Herzegovina
Now is the time to join us!
Virgin Pulse and HealthComp are now Personify Health. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Who are you?
Under supervision of the Team Lead, Technical Documentation, the Documentation Specialist will be responsible for contributing to and maintaining an extensive documentation library for the organization’s internal use. This role is responsible for collaboration with cross functional teams on the end-to-end documentation requirements of product and features, appropriate to its intended audiences.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Create, revise, and maintain documentation for products, services, and features.
- Gather information from subject matter experts (SMEs); research technical concepts to produce accurate and comprehensive documentation.
- Structure and organize information effectively, ensuring ease of navigation.
- Simplify complex product and feature knowledge by breaking it down into clear, step-by-step documentation, guides, and instructions to enhance understanding.
- Review and edit work for accuracy, consistency, and adherence to style guidelines.
- Gather usability feedback from users to improve documentation based on their insights.
- Strong writing skills
- Strong organizational skills
- Attention to detail.
- Effective communication skills, verbal and written.
- Flexibility/adaptability in dynamic environment
- Problem solving/critical thinking skills.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Personify Health team
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
Bachelor’s degree or comparable experience in a related field (i.e., technical writing, communications)
A minimum of two (2) years professional work experience in a business or technical writing role, preferably aligned to product operations and/or software implementation.
A minimum of one (1) year working in a SaaS, wellness, or health/health care industry.
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
Ability to navigate organizational changes or project updates and adapt documentation accordingly.
Ability to work in dynamic environments with evolving technologies and changing requirements: adaptability to new tools, processes, and subject matter.
Solid analytical and problem-solving skills; organizational skills and attention to detail.
Strong problem-solving skills: ability to analyze issues, identify root causes, and propose practical solutions.
Proficiency with various software applications, including Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.