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Configuration Analyst

Client Operations

Tuzla, Bosnia and Herzegovina

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

The Business/Configuration Analyst is a client-facing role that works proactively with external clients to identify business cases, recommend solutions, and create technical documentation for enterprise SaaS implementations. The ideal candidate has demonstrated the ability to work effectively with both business stakeholders and highly technical team members as a detail-oriented, customer-focused, self-starter. This individual should have the technical expertise to manage internal and external tools associated with its web applications and web sites including content management systems, automations tools, and proprietary Virgin Pulse’s administration systems. This role reports directly to the Manager, Configuration. 


In this role you will wear many hats, but your knowledge will be essential in the following:  

  • Produce and manage technical business requirements across multiple client projects of varying complexity throughout the project lifecycle. 
  • Align Virgin Pulse platform capabilities to client outcomes in partnership with Account Managers and Service Delivery Managers. 
  • Establish and maintain agreements between the customer and project team. 
  • Ensure requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous, and capable of being implemented and tested. 
  • Responsible for ensuring change control and change management procedures are followed within the project team as they relate to requirements. 
  • Assessing client requirement change requests and assisting in level-of-effort estimates. 
  • Support User Acceptance and Functional Testing through the development and review of test scenarios, test file mockups, and test scenario validation. 
  • Create internal and client-facing materials that define requirements for new system capabilities. 
  • Contribute to the improvement and standardization of requirements templates and implementation documentation. 
  • Configure and maintain Virgin Pulse platform implementations for large enterprises, including health plans, health providers, non-profits and retailers.
  • Effectively utilize content management systems, and admin tools.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

  • Proven ability to read, analyze, and write technical business requirement documents, acceptance criteria, and user scenarios. 
  • Capable of translating complex technical concepts into non-technical terms and conveying them to clients. 
  • Must be able to efficiently collaborate on multiple, simultaneous projects/work efforts.
  • Strong time management and prioritization skills.
  • Comfortable with ambiguity and energized by opportunities to influence change.
  • Ability to present challenging technical concepts to disparate audiences in a manner that is easy to understand.
  • Advanced experience with Content Management Systems (CMS) and messaging platforms.
  • Expert web configuration experience.
    • Strong HTML, Javascript and CSS skills required.  
    • Basic SQL experience highly desired

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

  • Bachelor’s Degree in Computer Science, Engineering, Management Information Systems, or related discipline with a strong academic record
  • 3+ years related experience in a client-facing role at a revenue-generating, technology platform service. Experience at a SaaS company is a plus. 

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!


#LI-REMOTE & INDIVIDUAL HASHTAGS HERE remove if not needed!!


Why work at Virgin Pulse??? 

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.