New innovations across Virgin Pulse's Homebase for Health® Learn More
Last Updated: April 1, 2020
The Virgin Pulse program (the “Program”) is a voluntary employee health program that encourages healthy lifestyle changes. The Program is paid for by your employer, your spouse’s employer or other sponsoring organization (the “Program Sponsor”) and operated by Virgin Pulse, Inc., a corporation organized under the laws of the State of Delaware, headquartered at 75 Fountain Street, Providence, Rhode Island, 02902 (“Virgin Pulse”, “Us”, “We” or “Our”).
This Membership Agreement (the “Agreement”) explains how you can access and use the Program and how your Membership works. Please carefully read through this Agreement. To join the Program and enjoy the services and Program benefits you must create an account. By creating an account and checking the “I Agree” box below you agree to all the provisions contained in this Agreement.
Any rights not expressly granted to you by this Agreement are reserved by Virgin Pulse. If any provision of this Agreement is found to be unenforceable, all other provisions will remain unaffected. All provisions of this Agreement that relate to ownership of intellectual property, disclaimers, liability and restrictions on access and use of the Virgin Pulse platform will remain unaffected by the expiration or termination of this Agreement.
In exchange for Us providing you access to the Program, you agree to comply with the terms of this Membership Agreement and applicable law. Your rights and obligations as a Member are governed by this Agreement. By creating an account and becoming a Member you confirm that you are at least 18 years old and you promise to abide by the terms of this Agreement. If you are 16 or 17 years old, you may participate under the supervision of a parent, legal guardian, or other responsible adult. Please contact Us to get a copy of Our Parental Consent form.
No, Program fees are paid by your Program Sponsor. We do not require any credit card information to join or participate in the Program. If anyone contacts you claiming to be Virgin Pulse and asking for your credit card number or other payment information, please contact Us at your earliest convenience.
This Agreement becomes enforceable once you accept its terms and remains in effect until it is terminated when your account is cancelled.
Your account will be terminated at the end of the Program which occurs once the main challenge is completed.
You can cancel your account, and terminate this Agreement, for any reason at any time, by submitting an account cancellation request through our Member Services team or by selecting the “Delete My Data” option of the Data Request function in your profile.
Your Program Sponsor may terminate your Membership or the Program for any reason at any time, which will result in cancellation of your account.
We reserve the right to review and assess your conduct and compliance with the terms of this Agreement and, in the event of a material breach, we may terminate your Membership or report your conduct to your Program Sponsor and make adjustments, suspend or terminate your account, in accordance with your Program Sponsor’s instructions.
If your account is cancelled, We will notify you that your Membership and this Agreement will terminate [$pending_cancellation_duration$] days after the cancellation process has started. After the cancellation process is completed you will (i) no longer be able to participate in the Program; and (ii) no longer have access to the Website, mobile application or any Program Partners and corollary services.
You agree that you will not allow any third parties to access your account. You agree to make sure you keep your username and password confidential and you will not share your username and password with third parties, as they can be used to access your account.
If you use a shared computer or a computer in a public place to access the web-based platform, it is advisable that you close your browser when you complete a session, to help ensure others do not access your Personal Information.
If you know or believe your account or login information may have been compromised, please contact Us immediately.
You agree that all the Personal Information you provide Us with will be true, accurate and complete, and you will continue to update this information on your Member profile as it changes. You agree that you will utilize the Program for its intended purpose and not modify or falsify your Personal Information, activity and fitness information or biometric and health information. You are fully and solely responsible for all activity on your account, including any inaccuracies in the information you share. We reserve the right to periodically review your activity information to safeguard against Program abnormalities and Program abuse. If your activity information indicates there may be an abnormality or Program abuse, and such abnormal/abusive activity continues after initial communications from Us, We reserve the right to share your activity information with your Program Sponsor and make adjustments, suspend or terminate your account, in accordance with your Program Sponsor’s instructions.
The web-based platform and mobile application (including any and all content, material, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is the property of Virgin Pulse or its respective owners, as the case may be, and is protected by U.S., Canadian and international copyright, trademark and other laws. Your use of the web-based platform or mobile application does not transfer to you any ownership or other rights in the web-based platform and the mobile application or their content. You may use the web-based platform and the mobile application only in the manner described expressly in this Agreement and subject to all applicable laws. Using the web-based platform and mobile application for any other purpose or in any other manner is strictly prohibited.
We are subject to U.S. laws and regulations, including but not limited to U.S. export controls and economic trade sanctions laws. Your use of the web-based platform or mobile application is strictly conditioned on your (i) not being located in any jurisdiction subject to embargo by the U.S. government, and (ii) not being listed on any list of persons blocked or sanctioned by the U.S. government. By using the web-based platform or mobile application, you represent to Us that you are not prohibited under U.S. law from receiving such services. Should We discover that you are prohibited from using the web-based platform or mobile application pursuant to U.S. export controls, economic trade sanctions laws or other laws applicable to Us, We reserve the right to immediately terminate your access to such services without notice or liability. We are under no obligation to apply for or obtain any license from the U.S. government to provide you with use of the web-based platform or mobile application.
We hereby grant you a personal, limited, revocable, non-transferrable, non-assignable and non-exclusive license to access, read and print the content of the web-based platform and the mobile application for your personal, non-commercial, and not-for-profit use only. You may not modify any of the pages, nor remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The web-based platform and the mobile application, as well as their content may not be copied, imitated, reverse engineered, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without Our express prior written consent. You may not use any of the software that is used in the operation or provision of the web-based platform and mobile application except while you are using them in accordance with this Agreement.
Yes, VIRGIN PULSE and VIRGIN & Design and other marks and logos appearing on the web-based platform, mobile application and other websites are registered and unregistered trademarks, or trade names owned by Virgin Enterprises Limited and used under license (collectively “Marks”). Other product and company names and logos may be registered or unregistered trade-names or trade-marks of their respective owners. Any use of the trade-names, trade-marks, and logos displayed on the web-based platform and mobile application, or any word, term, name or symbol that is likely to cause confusion with respect to your connection or association with Us or suggesting Our approval or sponsorship is strictly prohibited. Nothing appearing on the web-based platform or mobile application, or elsewhere, shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Marks displayed on the web-based platform or mobile application.
Depending on the type of Program your Program Sponsor has chosen to offer you, you may (a) receive a Virgin Pulse personal activity tracking device (“MAX” or “MAX BUZZ”); or (b) use or purchase another compatible device. The full list of compatible devices is listed on Our Platform. MAX Sync software to operate the MAX can be downloaded from the web-based platform, where you can also find the minimum IT system requirements for operating the MAX with the MAX Sync.
We will replace any MAX (excluding battery) or MAX BUZZ device that is deemed defective within one year of the order date. You will be able to replace a lost MAX or MAX BUZZ by purchasing a new one in the Virgin Pulse Online Store. All MAX and MAX BUZZ orders are final and cannot be cancelled or refunded after they are submitted.
Teams are formed by Member and compete against each other in the Program’s main challenge. All Members are required to join a Team to participate in the Program. Teams can have one to seven Members.
Our “Groups” are virtual gatherings of Members centered around common interests. Depending on your Program design, you may be able to join a Group or create a Group and invite other Members to join your Group.
Through the Teams or the Groups feature Members may be able to communicate with each other via forums and messaging boards. Groups offer a chat like feature, called Group Feed, which provides a forum for you to communicate with other Members that have joined the Group. The information you post in the Group Feed will be visible to other Members who have joined the Group.
When posting on the Group Feed or with other Members of your Team you must follow some engagement rules:
We retain the right to delete any posts or comments that do not meet the above criteria, and take further action, as We deem necessary, to prevent future incidents.
ALWAYS CONSULT WITH YOUR PHYSICIAN BEFORE STARTING ANY EXERCISE PROGRAM. By enrolling and participating in the Program you certify that you are healthy and that your physical condition allows you to perform moderate to intense exercise. If you experience any physical symptoms such as abnormal or sudden blood pressure changes, fainting, dizziness, or irregular heartbeat or any other physical symptoms which seem abnormal to you while participating in the Program, stop exercising immediately and consult your doctor without delay. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON ANY OF OUR WEBSITES OR LEARNED THROUGH YOUR PARTICIPATION IN THE PROGRAM.
No. WE DO NOT PROVIDE MEDICAL ADVICE. The information We provide is for educational and informational purposes only and should not be considered medical advice, diagnosis or treatment. If you have any healthcare-related questions, please call or see your physician or other qualified health care provider without delay. We shall not be liable for any diagnostic or treatment decision made by you in reliance on any information provided by Us(e.g., through the Program). Should any unexpected medical event occur while you are participating in the Program, please seek medical advice, diagnosis or treatment without delay. Your reliance on any information made available through your participation in the Program is solely at your own risk.
No. WE DO NOT PROVIDE FINANCIAL ADVICE. Though there may be general information provided on financial topics as part of the Program, the information provided is not intended as advice for your particular financial circumstances. Everyone’s financial situation is different, and it is important that you consult with your own financial, tax and/or legal professionals before you take action.
If you have a disability, whether temporary or permanent, that limits your participation in the Program, or if you have a medical condition that makes it unreasonably difficult (or medically inadvisable to attempt) to participate, you are still able to take part in the Program. Please contact Virgin Pulse Member Services to find out about alternative ways for you to participate in the Program.
From time to time, you may encounter a technical or other problem in inputting or retrieving your Personal Information. In order to review and resolve these errors, We may need to access your Personal Information and Member account. You agree to make your Member account details and Personal Information available to Us to allow Us to diagnose and resolve the problem.
Our liability may vary based on your country of residence. Subject to the exceptions below, you agree that in no event shall We be liable to you for any business losses and any liability We may incur for losses you suffer arising from this Agreement shall not exceed $100 (USD) and is strictly limited to losses that were reasonably foreseeable.
You agree We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Agreement that is caused by events outside Our reasonable control.
US and Canadian Residents
Other than as expressly set out in this Agreement, Virgin Pulse, its Program Partners and other vendors do not make any specific promises about the Program, the services or goods made available to you. The Program, as well as all services and goods under this Agreement are provided “AS IS” and “WITH ALL FAULTS.” To the extent permitted by law, We expressly disclaims all warranties and conditions with respect to all equipment, software, goods and services, either express or implied or statutory, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
If you live in the United Kingdom, nothing in this Agreement shall limit or exclude Our liability to you:
Our liability for damages arising out of death or personal injury due to actions of a Virgin Pulse legal representative or designated agent (“Erfüllungsgehilfe”) is unlimited. Our liability for damages arising from the lack of a guaranteed characteristic, or from gross negligence, willful misconduct or fraud by a Virgin Pulse legal representative or designated agent is unlimited. Except in the cases outlined above, in the event of a slightly negligent breach of a contractual core duty We shall only be liable to the amount of the typically foreseeable damage. Contractual core duties are duties necessary for proper fulfillment of the contract, on which a party may reasonably rely on. Liability pursuant to the German Product Liability Act remains unaffected. Insofar as German residents are affected, Our sole liability and your sole remedy shall be pursuant to this clause.
Except where prohibited by local law, this Agreement is governed by and interpreted and enforced in accordance with the laws of Rhode Island. Any dispute between you and Virgin Pulse is subject to the exclusive jurisdiction of the federal and state courts in Rhode Island, other than for actions to enforce any order or judgment entered by such courts.
If you are not a resident of the USA, and if required by local law, you may bring an action against Us in the local courts of your place of domicile and nothing in this Agreement is intended to limit your rights to do so.
We comply with any applicable laws and regulations based on the geographical location you select. You are asked to input your country and, if applicable state, of residence during enrollment. Please keep in mind that We do not independently track geographical location and We are unable to verify that information. Any discrepancy between your true residence and the information disclosed to Us, and how that may affect the functionality of the platform, remains your responsibility.
When you create an account, you agree to transact electronically through the web-based platform and mobile application. You agree that your selection of an item, button, icon or other similar action, constitutes your signature as if actually signed by you in writing. By creating your account you agree to be bound by the terms of this Agreement. We may update the terms of this Agreement from time to time. If We update these terms, you will be notified and required to review and accept these terms prior to being able to access the Program.
Please note that any translation of this Agreement is intended solely to facilitate your access to this information. The English version is the only official version of this Agreement and any translation inaccuracies or discrepancies are not binding and have no legal effect for compliance or enforcement purposes.
If you have any questions, comments or concerns, about this Agreement, or your rights and obligations under this Agreement, you may contact Us via email at email@example.com or via the “Contact Us” section of the Virgin Pulse web-based platform and mobile application.
Alternatively, you can contact Us by writing to:
The Virgin Pulse Data Protection Officer
Virgin Pulse, Inc.
75 Fountain Street, Providence, Rhode Island 02902, United States.