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Heath & Wellbeing Specialist

Client Success

Toronto, ON

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

This is a full-time onsite and virtual (hybrid) position supporting a high-profile Canadian bank, headquartered in Toronto.

 

The Health & Wellbeing Specialist is a client-dedicated member of the Virgin Pulse account team, focused on building a culture of health, enhancing health and wellbeing engagement, and driving behaviour change through awareness and activation. The Health & Wellbeing Specialist collaborates with Virgin Pulse account leadership and the client’s Human Resource and/or stakeholder teams. This individual will provide advocacy for Virgin Pulse solutions and demonstrate Virgin Pulse’s mission of Changing Lives for Good. This position may include up to 10% travel once it is safe to do so.

 

This is role is a hybrid onsite role at our client location and is categorized in the essential employee category. As such, in accordance with the client’s policy, all essential employees working onsite will be required to show proof of current Covid-19 vaccination status, per Health Canada guidelines, on or before your first day of employment

 

In this role you will wear many hats, but your knowledge will be essential in the following:  

  • Design, develop, communicate, and execute an annual health and wellbeing programming plan, in alignment with the client’s strategic goals and priorities
  • Monitor, evaluate, and respond to program measurements and participant feedback, including operations and quality, to drive continuous quality improvement initiatives and goals
  • Serve as an integrated partner and the face of wellbeing to the client population, guiding members to appropriate resources and offerings
  • Engage and partner with client stakeholders and internal groups (Diversity & Inclusion, Employee Resource Groups, etc.…) to build and support a culture of health
  • Leverage community partnerships to support client goals including initiatives related to social determinants of health, diversity and inclusion, health, and holistic wellbeing (mental, physical, social, community, financial, and safety wellbeing)
  • Collaborate with the client’s health insurance partners and other vendor partners to identify opportunities for health awareness and engagement, and to drive utilization of the client’s suite of health and wellbeing offerings
  • Build, nurture, and drive engagement through a Wellness Champion Network across key client locations
  • Support Virgin Pulse platform enrollment and ongoing engagement to associated solutions, resources, and partners
  • Drive localized health engagement and awareness through educational opportunities and creative programming
  • Conduct regular data assessment and reporting to internal and external stakeholders, to define opportunities, track impact, and determine next best steps
  • Collaborate with Virgin Pulse and client support teams including Marketing, Product, Business Operations, and Customer Service
  • Partner with Virgin Pulse peers to share best practices and opportunities to drive best-in-class services to our clients

Perform other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

 

 

EDUCATION     

  • Bachelor’s degree in health science, kinesiology, health promotion or another health-related field such as public health, occupational health, community health, nutrition, exercise physiology, etc.

           

EXPERIENCE     

  • At least 2-3 years of experience in fields related to health and wellbeing
  • 2-3 years of experience in a corporate environment preferred
  • Experience working with incentive programs; working knowledge of the Virgin Pulse platform and systems/tools preferred
  • Fluent in English and French is preferred

 

BEHAVIOURS

  • Excellent organizational skills with the ability to identify processes and organize resources to coordinate and execute multiple projects simultaneously
  • Excellent time management; using time effectively and efficiently while prioritizing appropriately
  • Self-starter, entrepreneurial mindset
  • Outstanding written and interpersonal communication skills
  • Detail oriented with thoroughness and accuracy when accomplishing a task while demonstrating concern for all areas involved 
  • Outstanding ability to deliver presentations at all levels of an organization, to diverse audiences and groups, and via multiple modalities including virtually and in-person, when appropriate
  • Strong customer service orientation skilled at establishing and maintaining effective relationships across diverse groups and individuals within an organization; establishes and maintains effective relationships with customers and gains their trust and respect
  • Ability to work independently with minimal supervision
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Naturally curious

 

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

 

 

Why work at Virgin Pulse?

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.