Children's Hospital of Philadelphia - Virgin Pulse

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Case Study:

Children’s Hospital of Philadelphia

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Challenge Supporting Mental Health in the Workplace

The Children’s Hospital of Philadelphia (CHOP), the nation’s first hospital devoted exclusively to the care of children, prioritizes health and wellbeing for not only their patients but their more than 14,000 employees. Throughout the pandemic and a year of social unrest, CHOP’s employees—both remote and frontline workers—were faced with unprecedented circumstances while caring for their patients, their families and themselves. With these responsibilities came incredible stress and anxiety, especially for frontline workers. Fear of exposing family members to COVID-19 left those members of their workforce nervous to return home after work and unruly protesting throughout the city created a sense of hesitation about commuting to work. With these challenges at the forefront of their day-to-day routine, CHOP knew they needed to do something to support the mental health of their employees.

  • "Employees are able to quickly and easily access these benefits through the Virgin Pulse app. They’re able to directly connect with a real person to get quick, in-the-moment support whenever they need it."

    - Lauren Chestnut Manager of Wellbeing and Worklife Programs

  • "I wanted employees to know that they are not alone, and they will never be alone."

    - Lauren Chestnut Manager of Wellbeing and Worklife Programs

  • "I saw high rates of self-reported anxiety, stress and signs and symptoms of depression— something wasn’t adding up. I realized that not all employees were aware of the benefits available to them. I knew I had to do something to show employees where to go for help."

    - Lauren Chestnut Manager of Wellbeing and Worklife Programs